With darker daylight hours comes the need for more coffee, the use of lights earlier and a plan to keep crime away from your store or business. Have you considered that one of the following types of crime could affect you?
Burglary – This is where a bad guy, low life scum type, breaks into your property when you and your staff are gone for the day. First and foremost you must have an alarm system. Not just the $99 special either. Invest enough that you have ALL exterior doors contacted. Yes, this also should apply to doors that are not used frequently or at all. Add glass break detectors on all exterior glass that can be easily reached. Enough motion detectors to create a trap effect. In other words so that no one can move around very far without a motion detector seeing them. Bad guys do not like light and sound, so add several sirens and strobe lights with at least one strobe on the front exterior and the back exterior. This will help to draw attention to your property by other citizens and the Police. You should always have an alarm control that uses cellular to communicate instead of phone or internet lines which can be cut or compromised.
Leave select lights on in the store to make it easy for the Police to see movement. The bad guys would prefer it to be dark. Are your doors and windows secure, I mean REALLY secure? Check the locks and make sure they operate correctly and are not simply cheap hardware that will give with a push or kick.
Robbery – This is the nightmare situation where someone presents you with a gun. Not as a present either. I have been involved in many shooting situations and have looked down the barrel of a few from the wrong side. It’s kind of funny how a barrel of a 9mm pistol looks like the opening of a 55 gallon barrel.
The key here is being prepared. Deterrents include well-lit stores and alert employees. Keep the cash drawers drained. Only keep the minimum amount of money in the till, the rest needs to go into a drop safe below the register or to the safe in the office. The lower form of life that commits robberies in many cases will make small purchases even a day or two ahead to see how much money is in the drawer. And yes, they know all about larger, excess bills being kept under the till tray in the drawer.
This is where a CCTV system that is adequately covering your point of sale comes in. The DVR should never be in plain sight at the point of sale; preferably in the office. Cameras should look at the point of sale from several different angles. Invest a couple of hundred dollars in a camera that mounts on the door frame at eye level. This will get a great face shot of anyone leaving.
All cameras should record 24/7 since hard drive space is cheap. You should easily get 30 to 60 days of recording. Another awesome deterrent is a Public View Monitor (PVM). A PVM is a monitor that is placed so that everyone entering the store sees themselves as they come in. It lets everyone know the system is active. A larger monitor in the 27+” range is preferred.
Employee Theft – I do not think employee theft picks up any more than other times of the year but it should get an honorable mention. Make sure you have adequate key and door control. Trash should be inspected by a manager before it goes out. Employees that steal will use the trash to get merchandise out picking it up later or have a friend get it. Employee bags should be inspected when they leave. I can send you a policy draft if needed.
Shoplifting – Shoplifters thrive and seek out concealment. Darkness adds to their psychological comfort. This is another reason for a well-lit store. Replace any burned out bulbs. Walk your store when it is dark outside to help discover any areas such as back corners that will provide aid and comfort to the shoplifting enemy. Make sure your Checkpoint system is operating correctly. If not call us for a service call. Ensure that your staff knows how to approach potential shoplifters with customer service techniques. I teach a live seminar on this for our customers, free of charge, whenever they need it.

Existing customers can call us at 770-426-7593 x103 to schedule a seminar. I also suggest that you pick up a copy of my new book: “Protect Your Store! The shoplifting prevention guide for small to medium retailers”. It is available online at Amazon and Kindle. The book has tools to shut off shoplifters right away.
Of course, these tips are good practice year round. However, take a hard, objective look at your store as it is better to prevent than recover from an incident. If we can help you, please reach out to us since we are only a call or email away.
Accidents can be costly to businesses. In fact, according to the
It’s that time of year when all store owners and managers start to make personnel decisions. Remember those people you hired in late August, maybe in September or even as late as October or November? Remember the conversations you may have had with them discussing how this was a “seasonal” position? You may have really dangled the carrot in front of them and told them that if they worked hard and showed initiative they might be retained on your staff after the holidays. Guess what? It’s time now for you to start taking a hard look at your staff and making some decisions and that isn’t always pleasant. Now you have to evaluate those employees and consider whether you want to keep them or you may have to decide if you can afford to keep them.
For many big retailers and the small mom and pop shop, the holidays are something to be excited about.
Could it be that Santa Claus is not always a jolly, giving man? Oh yeah. Take a
December is the month when retailers are focused on driving those end of the year sales. We push as much merchandise as possible out of the stockrooms to fill the floors. Empty salesfloor spaces should be “no-no’s” during this time of the year. We re-merchandise our fixtures to get gift ideas in front of our customers. We also take steps to increase impulse buys by filling check lanes with snacks, batteries, magazines, gift cards, etc. Managers should also be looking at last year sales information to plan schedules around peak times of the day in order to avoid long lines at the registers. While all of this is important it is just as important to start planning for your end of the year wrap up.
A New Year is just around the corner and once again resolutions are going to be made and many of those will fall by the wayside. Why does that happen? Are goals too big to achieve? Sometimes we all start off with good intentions and we just get caught up in our normal routines and we can’t seem to focus on what it was we wanted to get done. There may be a manager out there who resolves that this is the year they will meet quarterly with each employee and discuss performance. They might do well the first quarter but then as the demands of the job take up more and more time something gives and it was the meetings. I recall one of my resolutions was to be more organized at work. I had a filing system, it was called my desktop and I knew where everything was at. I would make my resolution, create a filing system and you guessed it by the end of January I was back to my old habits. My intentions were good I just wouldn’t stay focused on it and made excuses.
As a manager of a retail shop, the layout of the store is probably out of your hands and there is nothing to do about it.
Kleptomania is a mental disorder. Not as serious as a more severe case of schizophrenia for example, but a mental disorder nonetheless. The inability of people suffering from this disorder to stop themselves from grabbing merchandise and stealing it is a problem mental health professionals try to understand and help these sufferers find a way to overcome.