Why would an armed robber choose your retail location? Because money is available.
Loss prevention security in a robbery situation must be treated very serious. Your security and loss prevention program should always include preparation for a robbery.
Most robberies only take one to two minutes to complete.
IF A ROBBERY OCCURS IN YOUR STORE OR AT THE NIGHT DEPOSIT, REMEMBER THE FOLLOWING:
* The safety of associates, customers and you is always top priority.
* Be completely cooperative.
* Be observant.
DO’S AND DON’TS DURING A ROBBERY
* Do not resist–heroics are uncalled for.
* Keep it short–the sooner it’s over, the better.
* Do give up the money when demanded.
* Do not argue.
* Do not over-react, do not attempt to grab the weapon or call out for help.
* Make every effort to remain calm. Set the example for your fellow associates.
* Be attentive. Listen to the robber and do exactly what you are asked.
* Do not make any sudden movements. Warn the robber of any surprises or unexpected noises.
* Expect strong/foul language. Expect to be told to lay on the floor or ground.
* Be alert. Try to remember details of the robber’s appearance, clothing and/or speech.
* Keep any holdup note, but do not allow people to handle it.
* If possible, watch the robber’s method and direction of escape. Do not go with the robber!
AFTER A ROBBERY, TAKE THE FOLLOWING STEPS:
* Lock the front door or gate. Robbers have been known to return to the store.
* Call the police immediately.
* Close off the area in which the robbery took place.
* Write down everything you can recall about the robbery. Provide this information to the police upon their arrival.
* Do not give the police an exact count of the money stolen. Tell them you will make an exact count and get back to them. You do not want this amount to show up in a police report, then the newspaper.
* Give the police any holdup note.
* Notify your supervisor immediately.
* Fill out a company security and loss prevention report. Forward a copy to your supervisor.
* Refer any media questions to your corporate office or loss prevention security department.
For more information about robbery or loss prevention security contact us at security and loss prevention or call 1.770.426.0547 – Atlanta
The Fine Print – DISCLAIMER OF LIABILITY
The information provided is for informational purposes only. It is important that you follow your company’s policies and procedures. The techniques presented although conservative should still be compared with individual state and local laws before proceeding. You should consult your own legal counsel before adopting or using any of the recommendations made. Loss Prevention Systems, Inc. expressly disclaims any liability whatsoever, which may arise as a result of adhering to or failing to implement procedures discussed in this material.
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