Prevent Shoplifting With A New Customer Service Approach

In a retailers effort to prevent shoplifting we must never forget our good customers. These are the people that pay the bills. The good news is that in our goal to prevent shoplifting and our quest for sales with our good customers the solutions are the same.

Customer service is a key factor in increased sales. We know that the more positive attention we pay to a customer the more sales will increase. A well-staffed store with highly trained employees makes a customer feel special and comfortable in a shopping environment. One of the advantages that a smaller retailer has over the big discount stores such as Wal-Mart, Target… is that customer service is available on the sales floor. Have you ever tried to get help at one of the big stores? You wander around aimlessly looking for someone. You may even need to return to the front, which can be a hike.

Shoplifters on the other hand hate customer service. They want to be anonymous, blend into the background. So when you provide them with even a small amount of customer service you drive them crazy and prevent shoplifting. Why? Because a shoplifter needs some privacy, even for a few moments to steal. You take that away from them when you customer service them. This is especially true if you check back on them, linger or work in the area.

I have seen many shoplifters get frustrated and simply leave the store when we provide good customer service. The only problem with this concept is that as we have tighter labor budgets we have less customer service support on the sales floor. To counter this you have to either accept higher shoplifting losses or put tools in place such as Checkpoint Systems. These tools can extend your customer service reach. Checkpoint systems change the shoplifting dynamic in the store.  Even if there is a high customer to employee ratio the shoplifter is much more uncomfortable and tends to simply go elsewhere.

Using customer service is not just a tool for increased sales it is a weapon in the war to prevent shoplifting.

For more information contact us at prevent shoplifting or call 1.770.426.0547

 

Internal Theft…There are Prevention Measures You Can Take In Atlanta

In today’s economy, the bottom line profit of small business in the Atlanta area is dwindling.  What is causing the decrease? One of the main culprits is theft.  Let’s look at internal theft and ways we can prevent that scenario from affecting your cash flow.

If a small business owner suspects internal theft, either an outside loss prevention firm or the police (the police do not like to handle these type of case) should be contacted immediately. In order to reclaim your loses, you must be able to prove the theft has occurred.

Preventing the crime in the first place however can save you lots of headache. Below are a few good strategies for internal theft prevention.

Pre employment screening is essential to hiring new employees.  Run background and security checks on all potential employees prior to offering them a position.  Who you hire reflects directly on your business.  You trust them with part of your livelihood; make sure they are who they say they are.

If your employees are handling cash transactions, have a supervisor in charge of checking all receipts and returns. Internal theft by cash handling employees is very common.  Be sure your most trusted individuals handle these types of transactions.

When employees are responsible for receiving merchandise, be sure that there is a system in place to double check their counts.

Theft of received goods can be eliminated if a second employee or a supervisor is required to validate shipping numbers and transactions.

Do you have a question on internal theft or background checks for potential hires? Contact us about internal theft or call 1.770.426.0547.

Anti Theft Devices That Make A Difference In Shoplifting

If you are looking for an immediate impact on your retail theft shoplifting problems you want to attack it with anti theft devices head on. To do this you must understand the difference between active and passive systems.

An example of a passive system is Closed Circuit TV (CCTV). Retailers install CCTV cameras through out the store. The cameras are recording on a DVR. The manager may even have a monitor in their office. But unless the cameras are watched at all time the system is passive. It is for after the fact. Some who is shoplifting knows this. They will even test it by concealing an item, move to another location and dump the item to see if anyone reacts. If not, the next time they come in the shoplifting begins.

An example of active anti theft devices is an Electronic Article Surveillance (EAS) system such as Checkpoint security systems. Checkpoint tags are placed on merchandise and when someone who is shoplifting attempts to steal tagged merchandise the Checkpoint security systems at the customer doors alarm. Even better than this when someone who is shoplifting sees an EAS system they most likely will simply go elsewhere like your unprotected competitor.

Why is this? It is because an EAS system is active and “watching” all the time. The Checkpoint security tags are always on the merchandise 24/7. They cannot be removed without staff intervention. As long as the retailer keeps the Checkpoint security systems in good working order they are always guarding the merchandise that is tagged.

Other anti theft devices could include glass cabinets or other locking devices to lock up merchandise. That is not as desirable since it does not allow the customers to handle merchandise and then decide at their own pace. In addition customers become frustrated quickly when staff is not right there to unlock merchandise.

Retail theft is tough enough to control without having the correct tools. Checkpoint tags on your merchandise keep your profits on your bottom line.

For more information contact us at retail theft or call 1.770.426.0547

Criminal Background Checks

In employment screening, all criminal background checks are not alike.  They can be from the narrowest, most focused type (generally a county court search) to the broadest (a national commercial database search).

Let’s examine some of the differences.

The narrower search at the county level is the most detailed.  The information is contained in the file from a criminal proceeding, and is public record.  All details of the record are contained there from the date of the offense until the final disposition.  Generally, these types of records are obtained by a runner, a live person who goes to the courthouse, looks up the name in an index, and pulls the actual file to examine the information that is recorded and reported as part of the background check.  Some county indexes are on line, although the record itself is maintained physically at the courthouse.  The advantage to this type of search is that it is extremely accurate and detailed.  The disadvantage is that it is narrow and doesn’t include nearby counties where the individual may have committed crimes.

Next is the statewide criminal repository, which approximately 40 of the 50 states make available for defined purposes.  The repository is made up of criminal information forwarded from local police departments, as well as municipal, lower, and upper courts.  The advantage here is that the search covers a much broader area than a county specific search, but all statewide repositories are not equal.  Some include only conviction information, which precludes pending cases, while others are too slow or expensive to use, making them impractical.  The decision to utilize a statewide repository depends on cost, accuracy, and the content included.  Not all local courts report every court action to the repository usually by oversight, but some repositories are very thorough.  Your background check company generally knows which ones to avoid.

Finally, the national commercial database is an extremely broad based search.  The information contained in it comes from government agencies that sell the information to subscribers, and from public sources such as on-line court systems or state departments of correction (prison inmates).  The data may also come from searches that have been conducted on an individual in the past and been added to the database.  This type of search can be a valuable add on tool to a more specific search, but should never be relied upon solely to make an employment decision.  The advantage to this type is obviously breadth, while the disadvantages are accuracy and timeliness of the information provided.  Identifiers like dates of birth and social security numbers are frequently redacted, and criminal information may be only sporadically uploaded to the database, missing recent criminal activity.  Further, a crime may have been expunged by the court, but remain on the database, causing problems to the applicant and the employer.

For further advice on criminal background checks call 1-770-426-0547 or click here.

Clothing alarm for retail businesses

I just typed in “ clothing alarm ” in Google out of curiosity and I was  surprised what surfaced. About a third of listings on the first page were posted by thieves discussing how to defeat the alarm.

If you are a retailer you may have googled to find the same thing and might have realized it is tougher to find solutions to retail theft than it is to find tips on how to steal.  Retail crime is increasing and it is making it tougher for retailers to earn a good profit.

If you are looking for a clothing alarm you will want to stay with genuine name brand parts such as Checkpoint Systems.  Checkpoint Systems is the market leader in Electronic Article Surveillance (EAS). There are some cheaply manufactured copycat systems out there and you want to avoid those.  The cheap copies are less effective  and have chronic false alarm issues.  Also they typically are not available as installed by a factory trained technician.  Having an EAS system installed by a factory trained and authorized technician can be critical to your systems performance.  The environment around the clothing alarm can affect its performance significantly and therefore will need to be custom tuned to perform at peak levels.

For lowest prices on genuine Checkpoint  clothing alarm products visit: checkpoint systems

Clothing security tags for retailers

Out of curiosity I just typed in ” clothing security tags ” in Google and I was pretty surprised what I found. Eight out of the top ten listings were by thieves discussing how to remove the security tags.

So if you are a retailer reading this you may have found the same thing and realized it is tougher to find solutions than it is to find tips on how to steal.  This is a sad fact… retail crime is increasing and making it tougher for retailers to earn a good profit.

If you are looking for clothing security tags you will want to stay with genuine name brand parts such as Checkpoint Systems.  (Checkpoint Systems pencil tag pictured to the left) There are many cheaply manufactured copycat tags out there and you want to avoid those.  The cheap copies are easily broken or broken open and taken apart.  Also the cheaper copies have less effective internal parts that hold the pin in place on the security tags on clothes.

The Checkpoint tags have a new tougher clutch internally that grips the pin in a way that the harder you pull, the harder it grips.  The Checkpoint clothing security tags also are shaped in a way that trap the pins into them when attached making it impossible to get top the pin shaft.

For lowest prices on genuine Checkpoint products visit: clothing security tags

Various forms of Loss Prevention Security to consider

Many business leaders are aware of the unfortunate need for loss prevention security.  Loss prevention security is available in many forms and is probably most popular as retail loss prevention.

In retail you have installed solutions that include camera systems, burglar & fire systems and electronic article surveillance systems (EAS).

Consulting solutions are also available such as loss prevention investigators/ consultants that are for hire on a per incident basis or long term contract basis.  Consulting side lends itself well to retail as well as other businesses who may be experiencing employee theft / employee fraud issues.

It is becoming more popular for businesses to subcontract their Loss Prevention work out due to cut backs in staffing and utilizing this resource to periodically train existing staff can pay big dividends.  The best defense against losses is always going to be a good offense.  Having well informed and trained staff working through a well thought out plan and procedures is critical and getting there can be accomplished quickly and efficiently through the use of periodic outside help.

For installed loss prevention security, cameras are the most popular; however, they are the most missunderstood as well.  You see the evidence of it on TV every day when watching convenience store or bank robberies in action.  Theives don’t care if they are being recorded.  Having a camera system installed will not stop professional theives or even the ametuers.  But it is good to have a record of the event for proof in court if needed.

For more options and information visit: loss prevention security 

 

 

Corporate Fraud…The Worker’s Compensation Nightmare In Atlanta

How can people skim money from an Atlanta area corporation? Through corporate fraud involving worker’s compensation claims.  There are three fraud areas that surround worker’s compensation; employee fraud, employer fraud and healthcare provider fraud.  Let’s take a look at each.

Employee fraud usually occurs when an individual working for a company intentionally misrepresents an injury or illness and receives worker’s compensation benefits to which they are not otherwise entitled.  For instance they may claim they have an injury but it either did not occur at the workplace or it never occurred at all.

Employer fraud occurs most often when a business misrepresents information about its work force.  For instance they may under report the number of employees they have in order to receive a lower premium for their workers’ compensation coverage.  Other types of corporate fraud involving the employer can include misrepresenting company ownership or misrepresenting past loss experience.

Healthcare provider fraud is unique in that the provider knowingly and intentionally submits a misrepresentation about medical treatment an employee received in a bill or invoice presented for payment. Corporate fraud of this type also includes billing for exams on patients that never occurred, billing for follow-up exams but listing them as first time exams, or hiding unnecessary services with the necessary ones.

These fraudulent activities cause small businesses to pay a premium for worker’s compensation coverage.  Do you suspect corporate fraud in your business?  Contact us at corporate fraud or call 1.770.426.0547.

Background Check Company finds Bogus Degrees

Bogus Degrees Trick Employers

One of the discrepancies most often detected by a background check company is that of overstated educational credentials.

A candidate may apply for a position that requires a certain educational level, such as an undergraduate or higher degree from a college or university.  The employer usually assumes that the information is correct, or asks for a copy of a diploma or transcripts.  But even these credentials can’t be taken at face value without further investigation.

According to one expert, there are over 400 “diploma mills” and 300 web sites where phony degrees can be awarded and fake diplomas purchased for anyone with the cash to buy them.

Fake transcripts can be provided and some of the “colleges” have staff to answer phone inquiries regarding graduation verification from prospective employers and their representatives.

Depending on the institution, degrees can be awarded for “life experiences”, for writing a short essay, or for some institutions, payment alone is enough.

According to the Society for Human Resource Management, only 40% of companies verify degrees, and the diploma mills provide part of that verification percentage.

The key then is to determine if the degree granting institution is accredited by a bona fide accrediting agency.  (There are phony accrediting agencies as well.) Be certain that your background check company is aware of the proliferation of diploma mills and that unfamiliar schools are checked for legitimacy.

Some may recall the incident in which a major university football coach was forced to resign from his dream job because of discrepancies regarding his educational achievements found on his curriculum vitae.

A high-ranking director of the Department of Homeland Security was released because of three claimed degrees from a diploma mill.

In today’s economy, it pays to know whom you are hiring.  Don’t offer to pay a prospective employee for education they don’t have.

Contact a qualified background check company today at 1-770-426-0547 or click here to email.

White Collar Crime In Atlanta – Why They Steal

During my 30 years of Loss Prevention Investigations into what some call white collar crime also known as employee theft and internal theft I have come across some pretty strange reasons given to me by the thieves I have caught here in the Atlanta Area an else where.

In a number of case the thief stated that the reason that they stole from the company was that they were not given time off for job interviews at other companies. Wow! This is weird on so many levels. First I had a serious problem connected the two. How did they get from not getting time off to stealing thousands of dollars in cash and merchandise? I guess that it’s because the company is just one of those “evil employers” that we hear about. Of course, the bad guy kind of forgot to mention that the employer was the one to hire them in the first place, train them and pay them faithfully.

Another employee theft confession that I always get a chuckle (or migraine) out of is the “I needed the money for drugs” (not the kind you get from your Pharmacy). OK, let’s look at it from their point of view:

“I have a illegal (insert drug du jour here) habit that I have to feed every day. I need money. Robbing a bank seems like a lot of effort. Plus you have all those exploding dye packs and gunfire associated with bank robbery. I know! I will just steal it from my work. Can’t get shot doing that.”

Or another top ten hit is the “I didn’t receive my raise on time” excuse. So they decide to punish their employer by committing employee theft. In the follow-up on the cases I remember with this excuse I recall that most of them were not even going to get a raise because of poor performance. Maybe if they put more effort into their job? What a concept, work hard, get paid and go home, not jail.

And yes the vast majority of these people went to jail. Maybe white collar crime doesn’t really pay.

For more information on white collar crime contact us or call 1.770.426.0547