The retail industry is facing many challenges. During this age of technology, shoppers are more aware of sales, prices, and the different e-commerce shops they can access thru their smart phones, computers or other electronic devices. It is no longer a visit to the mall or other retail stores to buy whatever item consumers need, they can order just about anything from the comfort of their homes.
Customer service has become too important then to take it lightly, a nice experience at your store can make the difference between a sale and a customer walking out.
The Rush to Deploy the Latest In-Store Technology is Compromising IT Security
Digital transformation is accelerating the pace of change within the store environment. Retailers are under pressure to move quickly to implement the latest in-store capabilities to help separate themselves from the competition and provide a reason for repeat trips to the store. These retailers are blurring the physical and digital worlds to drive deeper customer engagement, loyalty, and emotional connections with a brand.
Connected devices that monitor heating and cooling, on-shelf inventory, and interactive digital signage are transforming operations and optimizing the way stores are managed. To the customer, these changes and technology implementations should appear seamless. But to the retailer, adopting these capabilities creates many challenges and represents a radically different way of doing business within the store environment.
Yes, even though Walmart is a dumpster you usually can’t beat their prices which is why people continue to go there. Even though they have dead bodies in their restroom and tons of fights, people still enjoy dealing with trash in order to get a good bargain. And you know what else? Sometimes a loss prevention officer will accuse you of stealing even if you haven’t stolen a thing. And that’s what happened to one Minnesota woman.
It all kicked off when 45-year-old Gina Lescarbeau began to shoot on Facebook Live when two loss prevention officers, Kenny Swanson-Peck and Thomas Ewalt at the Burnsville Walmart stopped her and accused her of stealing a Lion King Disney Junior toy.
‘”You know the lion isn’t on the receipt’ Swanson-Peck says on video. “You could record me all you want…The lion isn’t on the receipt. I don’t see anything on there for 15 dollars.”
Interview and Interrogation Training: Assumptive Questions, Part I
WZ / IAI Interviewing Tip of the Week
This week’s International Association of Interviewers interview and interrogation training tip, provided by Wicklander-Zulawski, has Wayne Hoover, CFI looking at the Soft Accusation Assumptive Question during an interview.
Watch the video, then let us know what topics you’d like to hear more about in upcoming Tips of the Week: Take the survey.
“What was the most amount of…” is the structure of this interviewing question. When you ask a suspect this question, you can expect three different responses. They could deny, they could admit, or they could hesitate. After one of these three responses, the interviewer needs to have their three transitional statements ready to react to their response.
If a denial is coming, the interviewer is prepared to stop the denial from occurring. Should they admit the interviewer is ready with a transition to development using “Great, I am glad you are trying to be honest with me.”
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