Preventing Shoplifting In Your Store

According to the Small Business Administration (SBA), there are more than 28 million small businesses in the United States and they account for more than 99% of businesses in the country.  Small businesses employ close to 57 million people in the United States alone and are a driving force in the progress of the US economy.  The good news for an entrepreneur that wants to start a business is that they are not alone, but if you are a small business in the retail industry, the problems you will encounter do not come as paperwork filings or taxes paid.  Shoplifting and employee theft are two of the major causes small retail shops face financial distress during their business enterprise.  It is an unfortunate problem, but the problem is there and the small business owner has to find solutions to the specific problems in their store.

For more about this and other types of stories, follow the links below.


Retailers ‘tagging’ meat to prevent shoplifting

First it was clothes‚ then electronic goods and baby formula. Now it is meat.

Retailers waging a battle against grocery store shoplifting are adopting unorthodox crime prevention measures by placing electronic security tags on expensive cuts of meat.

The food tags work in the same way as on items such as clothes. Exit the shop without paying for the chunk of steak and an alarm goes off.

Sowetan observed a packer gingerly placing the strange tags on meat this week at one retail chain store west of Johannesburg.

The drastic measure is apparently a direct response to a rise in shoplifting of unconventional goods like meat in tough economic times. In the past‚ tagging was reserved for goods like CDs.

Last week Sowetan reported that a Kliptown policewoman was caught shoplifting meat worth R620 at a Pick n Pay store in Lenasia. She has been released on R500 bail.


Retailers offered top five tips to stop shoplifters

More than 360,000 shoplifting offences were reported in the UK in 2016-17 financial year, according new research.

The data from online marketplace OnBuy.com revealed that the Metropolitan Police had the highest number of shoplifting offences reported in the 12 month period at 47,580 – the equivalent of 130 incidents a day. The Met was closely followed by West Midlands Police, who had 19,741 incidences of shoplifting reported, followed by Greater Manchester Police with 18,002 shoplifting offences.

Meanwhile, City of London Police had the lowest number of shoplifting cases, with only 729 reported – the equivalent of two occurrences every day.

Cas Paton, managing director of OnBuy.com, said: “Shoplifting is more prevalent than we would like to think. Considering the amount of time and energy shops put into running various aspects of their operation daily, shoplifting is really an unfortunate occurrence for them.


Shoplifting: How to prevent ‘blind spots’ in the store layout

Though many types of theft deterrent equipment exist, one of the most effective and affordable approaches is preventing retail shoplifting is by avoiding “blind spots” in the store layout.

In this regard, one of the hardest places for supermarket or mass merchandise cashiers to control and easily view has been under the shopping basket, which is usually blocked by a basketful of other items above it. Failing to ring up items under the basket before customers leave the store can be extremely costly to retailers.

To prevent such losses, one nationally recognized mass-market retailer has already installed over 90,000 bottom-of-the basket (BOB) mirrors in an effort to limit this type of shrinkage in their business. The inventive mirrors are comprised of lightweight acrylic and the mirror mounts opposite the standing cashier to provide a clear, unobstructed view of the bottom of the cart without requiring the cashier to move or stoop, which also expedites checkout.


 

Implementing Security Measures to Prevent Shoplifting

It might be too early for retailers to prepare for the holiday season, but it is never too early to implement security measures to prevent shoplifting in their stores. The holiday season attracts more customers than at any other time of the year, therefore shoplifting incidents increase with the increase of customers as well.

Having and implementing security measures before the holiday season starts can be beneficial to your bottom line.

For more about this and other topics, follow the links below.


Shoplifting: How to prevent ‘blind spots’ in the store layout

Though many types of theft deterrent equipment exist, one of the most effective and affordable approaches is preventing retail shoplifting is by avoiding “blind spots” in the store layout.

In this regard, one of the hardest places for supermarket or mass merchandise cashiers to control and easily view has been under the shopping basket, which is usually blocked by a basketful of other items above it. Failing to ring up items under the basket before customers leave the store can be extremely costly to retailers.

To prevent such losses, one nationally recognized mass-market retailer has already installed over 90,000 bottom-of-the basket (BOB) mirrors in an effort to limit this type of shrinkage in their business. The inventive mirrors are comprised of lightweight acrylic and the mirror mounts opposite the standing cashier to provide a clear, unobstructed view of the bottom of the cart without requiring the cashier to move or stoop, which also expedites checkout.


Tuesday Tip: How to Avoid Shrink

Retail theft affects a retailer’s bottom line and, ultimately, the cost of goods to the consumer. According to the 2017 National Retail Security Survey released in June by the National Retail Federation and the University of Florida, retail theft and other inventory shrink grew to $48.9 billion in 2016 from $45.2 billion in 2015. The thefts amounted to 1.44 percent of sales, up from 1.38 percent the prior year. So what are retailers to do to minimize shrink?

“Good customer service is the best deterrent to theft,” said Tom Konopacki, owner of Anastazia Treasures for the Home in Geneva, Ill. Introducing yourself and letting your customers know you’re there and willing to help them also lets them know that you’re aware of them and possibly watching.


Sorting It Out: Protecting the Supply Chain Against 4 Common Security Threats

Maintaining Security Awareness is Essential

Retailers in America lost billions of dollars in 2016, largely due to shoplifting, employee theft and other types of inventory “shrink, according to new data compiled by the National Retail Federation (NRF) and the University of Florida. The survey shows that inventory shrink grew to $48.9 billion in 2016 from $45.2 billion the year prior. The increases in losses were found to be largely due to the result of flat or declining retail security budgets.

“While Retailers are proactive in combating criminal activity in their stores they acknowledge that they still have a lot of work left to do,” NRF Vice President of Loss Prevention Bob Moraca said. “The job is made much more difficult when loss prevention experts can’t get the money they need to beef up their staffs and resources. Retail executives need to realize that money spent on preventing losses is money that improves the bottom line.”

Nearly half (48.8 percent) of retailers surveyed said they saw an increase in inventory shrink, while nearly 17 percent said it remained flat.


 

Employee Theft And Safety

Are you a small business owner dealing with the security of your store? Are you tired of not knowing where the losses are coming from? Employee theft and shoplifting are two of the major losses retail stores across the United States face every day. The millions of dollars the retail industry loses every day are due to employee theft and shoplifting, so how do you prepare yourself from employee theft?  Employee background checks can be a first step in dealing with employee theft.  Paying for background checks for your employees is investing in the future of your store.  Training them and going through the hiring process takes time and money.  By hiring the right people the first time, you save time and money that can be spent elsewhere.

For more about this and other topics follow the links below.


5 Smart Ways to Prevent Employee Theft

Do you know how much money you lose every year to employee theft? Read our article to find out how to prevent or reduce those losses.

As a retail business owner, you understand the risks you take by hiring a staff you don’t know. It’s difficult to build a whole lot of trust in a small amount of time, but you must. Still, employee theft is a more prevalent reality than you may realize.

Research conducted by four different agencies – the Association of Certified Fraud Examiners, Easy Small Business HR, the Institute for Corporate Productivity and Jack L. Hayes International Inc. – show that workers are daring with their pilfering. Shoplifting is a big enough risk for retail shops, being 35.6 percent of the source of inventory shrinkage, but employee theft comes in at 42.7 percent.

Annually, businesses in the United States are losing about $50 billion to employee theft. Also, 75 percent of employees admit having stolen at least once from their employers. Those are sobering statistics. However, there are a few precautions and actions you can take to reduce the chance of being ripped off by those you’re paying to work for you.


Convenience store manager fires gun after shoplifting incident

INDIANAPOLIS (WTHR) – An E. Washington St. convenience store manager is under investigation for firing his gun at a shoplifter.

It happened Monday night at Sam’s Food Mart & Tobacco Store.

Eyewitness News spoke with one of the store clerks about why the manager decided to fire his weapon.

The clerk said the shooting happened after his co-worker chased a customer through the front door and into the parking lot. The shoplifter left with a couple of items without paying for them.

Someone flagged down an IMPD officer to report the incident.

Eyewitness News has learned the shoplifter stole a bag of Planters peanuts and a package of Hostess Zingers.


Shoplifters of TVs Held in Death of 81-Year-Old Sears Worker

Authorities say an 81-year-old Sears sales associate was killed by two men who shoved him down while stealing television sets.

COLUMBIA, S.C. (AP) — An 81-year-old Sears sales associate was killed by two men who shoved him down while stealing television sets from a South Carolina store, authorities said Wednesday.

Sheriff Leon Lott said he charged “two punks” with murder as well as strong-arm robbery when Duaine Hamilton died, four days after his head hit the store’s concrete floor.

“It wasn’t a struggle. They just struck him. He’s 81 years old. He attempted to stop them by standing in front of them and they just attacked and knocked him down. And they still stole the TVs,” Lott said at a news conference.

Jeffrey Simmons, 58, was arrested Friday, and Jason Randolph, 40, was taken into custody Wednesday after a traffic stop, deputies said.


 

Policies and Procedures Concerning Shoplifting

Shoplifting crimes increase every year.  Mall security, loss prevention personnel and police departments across the nation work together to prevent shoplifting. But, that is not enough. The National Association for Shoplifting Prevention states that the United States loses billions of dollars every year due to shoplifting, and those statistics are not getting better.  Police departments across the nation are constantly called to these retail store due to a shoplifting incident that they have to take care of. By knowing what the response to a shoplifting is, your employees can readily take care of the problem without jeopardizing their safety.

For more about this and othe r topics, follow the links below.


Winnipeg mom carrying diaper bag refused entry to Canadian Tire

What was supposed to be a quick pit stop at a local Canadian Tire has left a Winnipeg mom angry and speaking out.

On Friday, Stephanie Stachowich was trying to go shopping at the Regent Avenue location to buy a few items.

She had her two daughters, 3-years-old and 7-months-old, with her and was carrying a diaper bag filled with necessities along with her keys and wallet.

“As I walked in I saw a staff member spot me right away,” Stachowich told Global News.  “She simply told me straight out I could not bring my diaper bag into the store.”

Stachowich said there were no signs regarding bag policies posted and she wasn’t given a choice to have her bag searched or checked. She was simply told the diaper bag was not allowed in the store.


Theft and drugs having affects on Retail business

A panel of retail and law enforcement representatives discussed recent trends related to drug laws, sentencing reform and retail theft at the Council of State Retail Association’s (CSRA) Annual Meeting in Portland earlier this month.

The topic resonated with the audience for several reasons. The link between drug addiction and property crimes is well-known and drives many policy discussions related to criminal justice reform. And retailers have a front row seat to witness the effects of both addiction and changes in sentencing guidelines.

After voters passed Proposition 47 in 2014, California implemented some of the nation’s sharpest reductions in penalties, reducing many drug-related and theft crimes to misdemeanors. Property crimes in many counties have increased more than 25% since the ballot measure passed and made all thefts of less than $950 a misdemeanor.

Another factor driving up thefts has been the opioid crisis, said Sacramento County District Attorney Anne Marie Schubert. Some California counties had more opioid prescriptions than people in 2016, she said, citing a Sacramento Bee article. (To read the article, click here.)


Convenience store manager fires gun after shoplifting incident

INDIANAPOLIS (WTHR) – An E. Washington St. convenience store manager is under investigation for firing his gun at a shoplifter.

It happened Monday night at Sam’s Food Mart & Tobacco Store.

Eyewitness News spoke with one of the store clerks about why the manager decided to fire his weapon.

The clerk said the shooting happened after his co-worker chased a customer through the front door and into the parking lot. The shoplifter left with a couple of items without paying for them.

Someone flagged down an IMPD officer to report the incident.

Eyewitness News has learned the shoplifter stole a bag of Planters peanuts and a package of Hostess Zingers.


 

Do You Know Who Is Stealing From You?

Do you know who is stealing from you? It could be anyone.  Shoplifting rings across the United States are now a common practice.  Millions of dollars are stolen every day due to shoplifting, and many millions more are because of employee theft. 

The shoplifter can be anyone; from a grandma, a city employee, or a government official, shoplifters come in all shapes and form.  Police officers have been known to be apprehended when shoplifting, and  juveniles are notorious for stealing merchandise when they visit a store.  Training and awareness from you as a store manager, and from the employees at your supervision, can limit the amount these shoplifters take from your store.

For more about this and other topics, follow the links below.


Feds Break Up $20M Shoplifting Ring That Stole Clothing From Coast To Coast

Federal authorities say they’ve arrested more than a dozen people and broken up a massive shoplifting network that trafficked in some $20 million in apparel and other items stolen from stores all over the country and then sold in Mexico.

According to a grand jury indictment [PDF] unsealed this week, the San Diego-based defendants allegedly assembled “crews” of shoplifters who would steal items from a variety of stores — Victoria’s Secret, Hollister, American Eagle, Banana Republic — at malls both local and thousands of miles away.

Prosecutors say that this ring pilfered items at stores as far-flung as Washington state, Illinois, and Maryland, all with the intention of transporting the stolen goods back to the San Diego area, and then on to a fence in Mexico.

The indictment details the various roles given to the shoplifters involved in any given theft. There were “team leaders” who selected stores and targeted items within the store, while doing advance scouting for the presence of police or loss-prevention staff. When it came time to shoplift, the team leader would relocate the items targeted for shoplifting, putting them in spots within a store that made it easier for others to steal them.


Former school district employee charged with felony theft

Former St. Cloud school district buildings and grounds supervisor Bryan Brown was charged Friday with felony theft for using public funds for personal purchases, according to a complaint filed in Stearns County District Court.

Brown resigned April 3 after 27 years with the district. He began working for the district as a custodian in 1990. In 2011, he became the buildings and grounds supervisor.

Brown’s supervisor, former executive director of business services Kevin Januszewski, resigned April 6.

After the resignations, the district asked St. Cloud Police Department to investigate the possible theft of public funds at the school district, according to the complaint. That investigation was launched April 7.


Employee theft cost US businesses an average of $1.13 million in losses, according to 2017 Hiscox Embezzlement Study™

NEW YORK, NY, Aug. 23, 2017 (GLOBE NEWSWIRE) — Hiscox, the international specialist insurer, today released the 2017 Hiscox Embezzlement Study™, an examination of employee theft in the US. The findings reveal that US businesses impacted by employee theft lost an average of $1.13 million last year. Small and mid-sized companies (fewer than 500 employees) continue to be disproportionally victimized by employee theft, representing approximately 68 percent of cases.

This is the third annual Hiscox Embezzlement Study, which examines employee theft cases that were active in the US federal court system in 2016.

“There is a necessary level of trust between employees and their employer that is required of successful businesses,” said Doug Karpp, Crime & Fidelity Product Head at Hiscox. “When there is a breach in that trust because an employee or executive steals, it can have a significant impact on the entire organization both financially and emotionally. Business owners and executives need to make the shift from blind trust to intelligent trust to ensure they are able to spot and prevent employee theft.”


 

Employee Theft

Addiction is a big factor is some shoplifters’s lives.  They steal to then sell the stolen merchandise to be able to purchase drugs and alcohol.  Employees with a drug addiction problem are dangerous to a retail store, specially those employees that are given a position of power, or have some type of freedom with merchandise, cash or even the security of the store.

Employees that feel as deserving employees that are not being properly compensated can be a liability to a retail store as well.  Anger, bad attitudes, and eventually theft can be a big problem for the store where they are employed.

Retailers and employers in the United States and around the globe loose billions of dollars to shoplifting and employee theft every year. Periodic inventory of employees, merchandise and security of the store are not only necessary but imperative to the health of the business. 

If as an owner, any part of the proper management of the store is left unattended, the results can be catastrophic.

For more about this and other topics follow the links below.


Your Loyal, Hardworking, and Intelligent Employee Might Be Stealing From Your Business

Most perpetrators are middle-aged, longtime employees who never take vacation, says new study.

Last June, Linda Clark, a 68-year-old bookkeeper, who worked for a credit union in Iowa, plead guilty to embezzling almost $2.5 million from her employer between 1978 until she resigned in 2015.

The SCICAP Credit Union in Chariton, Iowa, had to liquidate due to Clark’s 37-year-long scheme, during which she diverted small sums of money into her bank account as well as those of her children.

Clark fits the profile of the average embezzler, according to a studythat looked at over 400 embezzlement cases in federal court, conducted by insurance provider Hiscox. The study found the average embezzler to be a small-business, middle-aged employee who works in the accounting and finance department. Perps were female in 41 percent of the cases.

Clark’s scheme went on longer than average, but the majority of schemes, 28.7 percent, go on for five years with an average theft amount of $2.2 million. For schemes that last 10 years, the average loss hits $5.4 million.


Employee theft cost US businesses an average of $1.13 million in losses, according to 2017 Hiscox Embezzlement Study™

NEW YORK, NY, Aug. 23, 2017 (GLOBE NEWSWIRE) — Hiscox, the international specialist insurer, today released the 2017 Hiscox Embezzlement Study™, an examination of employee theft in the US. The findings reveal that US businesses impacted by employee theft lost an average of $1.13 million last year. Small and mid-sized companies (fewer than 500 employees) continue to be disproportionally victimized by employee theft, representing approximately 68 percent of cases.

This is the third annual Hiscox Embezzlement Study, which examines employee theft cases that were active in the US federal court system in 2016.

“There is a necessary level of trust between employees and their employer that is required of successful businesses,” said Doug Karpp, Crime & Fidelity Product Head at Hiscox. “When there is a breach in that trust because an employee or executive steals, it can have a significant impact on the entire organization both financially and emotionally. Business owners and executives need to make the shift from blind trust to intelligent trust to ensure they are able to spot and prevent employee theft.”


 

Do Shoplifters have Rights?

Shoplifting and shoplifters have been a constant reliable problem the retail industry has had for many years.  The billions of dollars lost due to shoplifting is not a laughing matter.  The millions of dollars the retail industry suffers daily due to shoplifting, cripples local economies and leaves them unable to fund social programs that benefit those communities.  The tax loss from stolen merchandise affects those communities as well.

It is very hard to empathize with a shoplifter. Shoplifting is a crime after all but, we must remember that shoplifters have rights and whether security personnel likes it or not they must follow the law.  The procedures a security employee must take when apprehending a shoplifter are very clear.  Law enforcement personnel must follow procedures as well. Shoplifters have rights, and as a security employee you must follow them.

For more about this and other topics, follow the links below.


LP Interrogation Techniques Can Work as Negotiation Tactics

Negotiation tactics are synonymous with terms ranging from compromise and mediation to haggle and interrogation. It is not difficult to argue the fact that interrogations represent the hardest form of negotiating. When people enter into negotiations or mediations, they understand they may need to sacrifice some of their interests in order to reach a mutual agreement because both parties, at some level, have shared interests.

On the contrary, when subjects enter into loss prevention interrogation, they have no intentions of sacrificing any of their interests. Interrogation subjects are typically motivated to stake themselves to a position of innocence and to vehemently defend that position. Skilled interrogators overcome these obstacles by creating shared interests, reducing their subject’s resistance, and creating perceived benefits for confessing.

Many corporate executives view negotiating tactics and skills as both critical to their success and professional development.


Court rules company extorts money from accused shoplifters

 – A State Superior Court judge has ruled that a “corrective education” scheme for accused shoplifters is considered “extortion.”

San Francisco City Attorney Dennis Herrera filed the lawsuit against Corrective Education Company, which partners with retailers like Walmart, Bloomingdale’s, Burlington Coat Factory, Abercrombie & Fitch, Ralph’s grocery chain and Kroger’s.

Suspected shoplifters at those retailers don’t get handcuffed by police, instead, Herrera says they answer to a private business called CEC or Corrective Education Company.

“They basically would intimidate and get someone they suspected of being a shoplifter and say uh, unless you sign this form and and pay us money, we’re gonna report you to the police,” said Herrera.

The problem with that, Herrera says… it’s illegal.

“The law is clear. This is a textbook case of extortion and false imprisonment,” said Herrera who filed the lawsuit back in November of 2015.

This week, California’s State Superior court agreed.


Burlington Coat Factory Security Guard Arrested After Shooting

A security guard who shot a man Tuesday during a confrontation over an alleged shoplifting incident in San Francisco has been arrested, police said today.

The shooting occurred shortly after 2:30pm in the area of Fifth and Howard streets at a Burlington Coat Factory store where the guard, a 42-year-old man, confronted a suspected shoplifter, according to Officer Robert Rueca.

A struggle ensued that moved outside of the store, and the guard shot the 33-year-old man in the leg, Rueca said.

The victim was taken to a hospital with injuries that are not considered life-threatening.

The guard, whose identity has not yet been released, was arrested on suspicion of assault with a firearm and shooting at an inhabited dwelling.


 

Shoplifting and Security; Are You Prepared?

Security personnel engaging in following or chasing shoplifters outside the premises, should proceed with caution.  The laws, the dangers, and the safety net a store provides, are not longer on the security’s personnel side while outside the premises.  After you leave the store, you are vulnerable, and the dangers abound.  Keeping and stopping a shoplifter within store limits is the best decision for your safety.

To read more about shoplifting news, follow the links below.


Colorado Springs police officer fatally shoots shoplifter following foot chase

No information has been released about the shoplifting suspect

The name, gender and age of the shoplifting suspect have not been released.The officer who killed the shoplifter is on routine paid administrative leave pending an investigation by deputies of the El Paso County Sheriff’s Office, said Jacqueline Kirby, sheriff spokeswoman.

An employee from the Walmart store at 3201 E. Platte Ave. called police about the shoplifter at 11:30 p.m. Monday, Kirby said.At first, one officer responded to the shoplifting call. A foot chase ensued as this officer identified the shoplifting suspect, she said.A second officer joined the pursuit that led to the 3200 block of Bijou Avenue. The officers caught up with the suspect a few minutes after midnight, Kirby said.


Acting U of L foundation CFO fired after shoplifting arrest at U of L Golf Club

Interim University of Louisville president Greg Postel’s efforts to re-shape the image of the U of L foundation aren’t exactly off to a rousing start.Robert “Bob” Mims, who was recently hired on the recommendation of Postel as an independent contractor to serve as the acting CFO for the foundation, was fired following an arrest for theft and shoplifting in Simpsonville on Wednesday.

Card Chronicle can confirm that the location of that theft was the clubhouse of the U of L Golf Club, where Mims was reportedly inquiring about a membership given his new position at the university. An employee at the golf club called the police once Mims had left. The police then pulled Mims car over, where he confessed to the crime.Mims had worked for the foundation for only two weeks and was fired following the news of his arrest.

This apparently was not Mims’ first foray into this particular brand of theft. A source tells CC that another local country club recently discovered camera footage of Mims stealing more than $800 worth of merchandise from its clubhouse and circulated his picture to other golf clubs throughout the area.


Retailers Tackle Growing Consumer Expectations With Integrated Supply Chains

Shoppers have access to almost any product at any time and fulfillment times are shrinking by the month. With almost constant availability, consumers are asking ‘where?’ and ‘when?’ while retailers are increasingly asking themselves ‘how do we meet customer expectations?’

In the turbulent and unpredictable market, with e-tail’s growing presence, and with consumer expectations constantly growing, running a fully integrated supply chain is vital. Good communication and joined-up operations lead to better decisions and in turn to lower inventory levels, better availability, less waste and more sales.

Yet siloing, where one hand doesn’t know what the other hand is doing, remains far too common and produces the opposite results.For instance, very few retailers consider space management part of their supply chain replenishment process. This is because space is not generally the responsibility of the Supply Chain Director. This is a typical silo-driven mentality and, in modern retailing, it exposes businesses to higher risks.



 

Shoplifting and Illicit Drugs

For many years now, police departments and local shop owners have worked together to prevent shoplifting in their communities.  The relationship between drugs, alcohol and shoplifting are problems that they know exist and they intend to face and find solutions for them.

The bureau of Justice Statistics research found that more than half of the women arrested for shoplifting tested positive for illicit drugs, compared to two-thirds of the men. 

Police departments want to help retailers fight the shoplifting problem by being proactive and acknowledging the fact that drug addiction and shoplifting go hand in hand.

For more about this and other stories, follow the links below.


Honey, I Shrunk The Store.

While the “retail apocalypse” narrative is nonsense, it’s clear that we are witnessing a major contraction in traditional retail space. Store closings have tripled year over year and more surely loom on the horizon. The “death of the mall” narrative also tilts to the hyperbolic, but in many ways it is the end of the mall as we know it, as dozens close and even larger number are getting re-invented in ways big and small.

While the shrinking of store fleets gets a lot of attention, another dynamic is becoming important. Increasingly, major retailers are down-sizing the average size of their prototypical store. In some cases, this is a solid growth strategy. Traditional format economics often don’t allow for situating new locations in areas with very high rents or other challenging real estate circumstances. Target’s urban strategy is one good example. In other situations, smaller formats allow for a more targeted offering, as with Sephora’s new studio concept.


Police in Mentor are trying to stop shoplifting before it happens

Mentor police say that, according to the statistics, their shoplifting surveillance program is working, and fewer drug abusers have been arrested shoplifting.

Three years ago, officers in the Mentor Police Department noticed a correlation between drug use and “theft rings.” The department received a grant from the state to start the Retail Crime Theft Deterrence program. Officers who participate in the program keep an eye on retail stores in the city of Mentor looking for suspicious behavior, and for known drug abusers who have a history of shoplifting or other crimes.

The program, now in its third year, points to statistics showing a decline of admitted drug users arrested for shoplifting.

In 2015, police said 62 percent of those arrested for shoplifting were admitted drug addicts. That number went up to 72 percent in 2016, but so far this year, 37 percent of those arrested for shoplifting admit having problems with drugs.

According to information from the Bureau of Justice Statistics, more than half of women arrested for theft, and nearly two thirds of men, test positive for illicit drugs when they are arrested.

Mentor police Officer Jim Collier said retailers appreciate the program


Serial shoplifter who bit supermarket worker walks free from court

A SHOPLIFTER who bit a supermarket worker has avoided an immediate jail sentence.

Kerry Gallimore, of Chaucer Grove, Atherton, assaulted an Asda employee causing him actual bodily harm after being caught stealing food to the value of £78 in the town on January 13.

In other shoplifting offences committed in Atherton, the 28-year-old also stole plants to the value of £24 and £15 from Tesco on April 18 and May 25 respectively and £50 worth of make-up from Boots on June 15.

Gallimore was also convicted of dishonestly receiving a stolen 43-inch smart television valued at £600 in Atherton on May 3 and two counts of failing to turn up at Wigan and Leigh Magistrates’ Court after being released on police bail.


 

Technology, Security, and Training in your Business

The retail industry is facing many challenges.  During this age of technology, shoppers are more aware of sales, prices, and the different e-commerce shops they can access thru their smart phones, computers or other electronic devices.  It is no longer a visit to the mall or other retail stores to buy whatever item consumers need, they can order just about anything from the comfort of their homes.

Customer service has become too important then to take it lightly, a nice experience at your store can make the difference between a sale and a customer walking out.


The Rush to Deploy the Latest In-Store Technology is Compromising IT Security

Digital transformation is accelerating the pace of change within the store environment. Retailers are under pressure to move quickly to implement the latest in-store capabilities to help separate themselves from the competition and provide a reason for repeat trips to the store. These retailers are blurring the physical and digital worlds to drive deeper customer engagement, loyalty, and emotional connections with a brand.

In practice, this translates to an avalanche of new technology and data analytics tools sweeping into retail outlets large and small. Self-checkout kiosks and mobile point-of-sale devices promise to enhance convenience for customers. In-store Wi-Fi, dressing room tablets, RFID, and augmented reality capabilities aim to enhance engagement and customer service capabilities.

Connected devices that monitor heating and cooling, on-shelf inventory, and interactive digital signage are transforming operations and optimizing the way stores are managed. To the customer, these changes and technology implementations should appear seamless. But to the retailer, adopting these capabilities creates many challenges and represents a radically different way of doing business within the store environment.


Yes, even though Walmart is a dumpster you usually can’t beat their prices which is why people continue to go there. Even though they have dead bodies in their restroom and tons of fights, people still enjoy dealing with trash in order to get a good bargain. And you know what else? Sometimes a loss prevention officer will accuse you of stealing even if you haven’t stolen a thing. And that’s what happened to one Minnesota woman.

It all kicked off when 45-year-old Gina Lescarbeau began to shoot on Facebook Live when two loss prevention officers, Kenny Swanson-Peck and Thomas Ewalt at the Burnsville Walmart stopped her and accused her of stealing a Lion King Disney Junior toy.

‘”You know the lion isn’t on the receipt’ Swanson-Peck says on video.  “You could record me all you want…The lion isn’t on the receipt. I don’t see anything on there for 15 dollars.”


Interview and Interrogation Training: Assumptive Questions, Part I

WZ / IAI Interviewing Tip of the Week

This week’s International Association of Interviewers interview and interrogation training tip, provided by Wicklander-Zulawski, has Wayne Hoover, CFI looking at the Soft Accusation Assumptive Question during an interview.

Watch the video, then let us know what topics you’d like to hear more about in upcoming Tips of the Week: Take the survey.

“What was the most amount of…” is the structure of this interviewing question. When you ask a suspect this question, you can expect three different responses. They could deny, they could admit, or they could hesitate. After one of these three responses, the interviewer needs to have their three transitional statements ready to react to their response.

If a denial is coming, the interviewer is prepared to stop the denial from occurring. Should they admit the interviewer is ready with a transition to development using “Great, I am glad you are trying to be honest with me.”