Checkpoint security systems are one of the most effective anti shoplifting tools in the market. Some retail employees are unsure how to handle tag alarms. We have put this guide together to assist you in training your employees how to handle a tag alarm.
Both an incoming and outgoing tag alarm are handled by asking a series of questions.
INCOMING ALARMS:
1. “Do you have a security access card?”
Some security access cards can on occasion can cause a tag alarm. (although this is rare).
2. “Have you purchased something in another store with a system like this?”
Other retailers use Checkpoint security systems and may not properly deactivate the purchase.
3. “Are you returning an item for exchange or refund?”
Recent purchase may not have been deactivated.
4. “Is there any reason you can think of for our inventory system to alarm?”
This lets the customer offer input as to why your Checkpoint security systems are alarming.
OUTGOING ALARMS:
1. “Excuse me sir/ma’am, our Inventory Control System has been activated, we may not have checked out your purchase properly.”
This approach is Customer Service orientated and most customers are glad to help fix the situation.
2. “Do you have a security access card?”
Same as incoming alarms.
3. “Have you purchased something in another store with a system like this?”
Same as incoming alarms.
4. “Is there any reason you can think of for our inventory system to alarm?”
Same as incoming alarms.
What should be recorded in your Checkpoint security systems log?
(If you do not have a log please contact Loss Prevention Systems. We will provide you one free of charge.)
- Daily testing of the system
Insures the system is operating correctly. - Failure to deactivate
Can help identify system issues or employees that may need training. - Access Cards
May be system issues that require tuning. - Returned merchandise
Can also help identify system/retraining issues. - Other Store Merchandise
Identify retailers in the area that my not be deactivating product. - All shoplifting attempts
Help identify local trends. You can use this information to insure that you’re anti shoplifting program changes with new threats.
Management should review the logs on a periodic basis to insure tests, alarms and other issues regarding your Checkpoint security systems are being logged.
Remember an effective anti shoplifting program can only be attained with your internal employee training.
For more information on anti shoplifting programs or Checkpoint security systems contact us or call 1.770.426.0547
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