What Are The Four Types Of Shoplifters & How Do I Deal With Them?

Shoplifting is a significant problem for retailers and businesses of all sizes. According to the National Retail Federation, shoplifting costs retailers billions of dollars annually. To address this problem effectively, it is essential to understand the different types of shoplifters and their motivations. Shoplifters can be broken down into four categories: Organized Retail Crime (ORC) groups, professional shoplifters, amateur shoplifters, and impulse shoplifters. In this article, we will discuss each of these categories and the methods that can be used to stop them.

Organized Retail Crime (ORC) Groups
Organized Retail Crime (ORC) groups are highly organized and operate like businesses. These groups often consist of several individuals who work together to steal merchandise from retailers. ORC groups typically steal high-value items that can be easily resold, such as electronics, designer clothing, and jewelry. These groups may also engage in other illegal activities, such as credit card fraud and identity theft.

To stop ORC groups, retailers must be proactive and work closely with law enforcement. Retailers can implement several security measures to deter ORC groups, such as installing high-quality video surveillance systems, using Sensormatic electronic article surveillance (EAS) tags on high-value items, and training employees to recognize and report suspicious behavior.

Professional Shoplifters
Professional shoplifters are individuals who steal merchandise for profit. These individuals are highly skilled and often work alone or in small groups. Professional shoplifters typically target high-value items that can be easily resold, such as designer clothing, jewelry, and electronics.

To stop professional shoplifters, retailers must implement strict security measures, such as installing video surveillance systems, using Sensormatic EAS tags, and training employees to recognize and report suspicious behavior. Larger Retailers should also consider hiring plainclothes security personnel to monitor the sales floor and deter theft.

Amateur Shoplifters
Amateur shoplifters are individuals who steal merchandise on a whim or for personal use. These individuals may not have a plan or a specific item in mind when they enter a store. Amateur shoplifters typically steal low-value items, such as cosmetics, snacks, and clothing.

To stop amateur shoplifters, retailers can implement several security measures, such as installing video surveillance systems, using Sensormatic EAS tags, and training employees to recognize and report suspicious behavior. Retailers can also use signage and displays to remind customers that shoplifting is illegal and will not be tolerated.

Impulse Shoplifters
Impulse shoplifters are individuals who steal merchandise on a whim or as a result of a sudden impulse. These individuals may not have a specific item in mind when they enter a store and may steal low-value items, such as candy or small toys.

To stop impulse shoplifters, retailers can implement several security measures, such as placing high-value items in locked display cases, using Sensormatic EAS tags and labels on high-value items, and training employees to recognize and report suspicious behavior.

Sensormatic EAS systems are highly effective in stopping professional, amateur and especially impulse shoplifters. Studies show that impulse shoplifters make the majority of shoplifters.

Retailers can also use signage and displays to remind shoplifters that shoplifting is illegal and will not be tolerated. However, keep in mind that it is difficult enough to get our legitimate customers to read our signs. It stands to reason that shoplifters will be the same. In all but impulse shoplifters, their intent, before they entered your store is to steal. A sign is not likly to deter them.

Also, keep in mind that shoplifters know that you are not likly to be watching CCTV cameras. CCTV is generally used for after the fact review. By that time they have stolen from you are are long gone. Even though you may feel that CCTV is a deterrent, shoplifters do not.

Because shoplifting is a significant problem for retailers, and it is essential to understand the different types of shoplifters and their motivations. By implementing strict security measures and having a friendly relationship with law enforcement, retailers can deter shoplifting and protect their businesses from financial losses.

For more information or to STOP SHOPLIFTERS NOW, contact us.

Visit our YouTube channel.

Visit the Loss Prevention Systems, Inc website.

A Loss Prevention Agent Can Solve Your Riddle and Protect The Innocent

The following two scenarios are pretty good clues you should seriously consider talking to a professional loss prevention agent.

Scenario one: You are a retail business owner who has a suspicion that you have an employee who is stealing from you, but you can’t quite put your finger on it the specifics.

Scenario two: There have been small amounts of cash missing, the register doesn’t always balance at the end of the day, or that item of merchandise you were sure you had yesterday can’t be located today, and there is no record of its being sold.

You may be asking yourself the following questions:

How do you find confirm you have a case of employee theft and how do you determine the how serious it is?

Is now the time to confront the suspect employee or to launch a full blown internal investigation to find the source of you suspicions?

Will a confrontation cause the guilty employee to stop his actions before you are able to prove involvement and have a chance at restitution?

In order to alleviate internal theft properly, certain steps must be taken by a qualified loss prevention agent.  These trained professionals will protect any innocent employees from feeling suspect and to protect you from any liability.

This is the time to contact an experienced loss prevention consultant who has the skills and experience to quickly get to the bottom of your problem and to find out the depth of employee involvement using highly developed investigative analytics and interview skills and to bring the situation to a successful conclusion.

For further information on what a Loss Prevention Agent can do for your situation, visit here.

Suspect White Collar Crime? Call a Loss Prevention Investigator

If you suspect your business is victim of corporate fraud/ white collar crime, you should consider consulting a loss prevention investigator.

Wikipedia defines white-collar crime as “a crime committed by a person of respectability and high social status in the course of his occupation”. We have found that this kind crime is not just reserved for the Senior Management of a business or retail establishment. People frequently involved in white-collar crime include Department Heads, Assistant Managers and Managers.

Employees at this level of management have access to inventory, cash, bookkeeping records and deposits. They can make changes to inventory and records and are in fact expected to do so in a genuine business situation.  Because of this access and trust there are employees that end up committing white collar crime by voiding sales, modifying the accounting records, stealing inventory and depositing checks to their own account.
How can an employer protect it self from white collar crime? To begin with the hiring process must be designed to screen out candidates that have high-risk backgrounds. Some of these include:

  • Termination from a previous job for theft.
  • Poor credit history. If a person cannot manage their own money do you really want them managing yours? There are some exceptions such as a severe medical problem. But beyond those types of issues a poor credit record tells you how they manage their life.
  • Traffic tickets beyond the occasional speeding ticket. Drunk driving, reckless or careless driving and frequent accidents tell you yet again more about how the person conducts themselves.
  • Criminal histories also give us a window into a person’s mindset. I am not talking about the check they bounced in college for dry cleaning. Domestic violence, assaults, drunk and disorderly type incidents show that a person is not in control of themselves. And of course convictions for serious crimes such as murder, kidnapping and rape not only show us that the person is out of control but is a high-risk liability for an employer. If you hire someone like this and they commit any crime against your employees or customers and you will most likely be held liable.
  • Employment testing with one of the many employment-screening tools that sort out people that are prone to the issues above are very effective.
  • Drug testing
  • Companies should conduct multiple interviews by more than one management team member skilled in pre-employment interviewing.
  • Check references. This tends to get down played but clearly has merit. Require references with teacher’s previous supervisors, co-workers, etc beyond the ones that they list on their resume.

Protect your self by being proactive. Remember, white-collar crime is never, ever going away.

For more information what a loss prevention investigator can do for your potential issue, go here: White-Collar Crime or call 1.770.426.0547