Is shoplifting becoming more violent in the US? How can retailers counter the potential violence in their stores?

July 20, 2023 by

Shoplifting incidents can vary in nature and severity, and trends can differ across regions and time periods. While some instances of shoplifting may involve violence, it is important to approach the topic with caution and not generalize based on isolated incidents. Shoplifting-related violence is not necessarily a widespread phenomenon, but retailers should still take precautions to ensure the safety of their employees and customers. Here are some potential strategies retailers can consider:

Employee training: Retailers can provide comprehensive training to their employees on how to handle potentially difficult situations, including shoplifting incidents. This training can include de-escalation techniques, conflict resolution skills, and when to involve security or law enforcement. Loss Prevention Systems provides this LIVE training in person or on-line.

Visible store presence: Maintaining a visible presence of staff and security personnel in the store can act as a deterrent to potential shoplifters. When individuals perceive a higher risk of being caught, they may be less likely to engage in shoplifting or violence.

Effective store layout and surveillance: Retailers can design their stores with clear sightlines and unobstructed views to minimize blind spots. Installing surveillance cameras strategically can help deter theft and provide evidence if incidents occur. However, keep in mind that CCTV is more “after the fact”. There is some deterrence value however, there are better methods for prevention.

Collaboration with law enforcement: Establishing strong relationships with local law enforcement agencies can be beneficial. Retailers can work together with the police to share information, report incidents promptly, and coordinate efforts to prevent and address shoplifting incidents. You should set up an in person meeting with a member of your local law enforcement agency. Have them give you input about your stores vulnerabilities, how they respond and what other measures they can provide such as more frequent marked patrol car drive byes, walking patrol…. You should make it clear that they are always welcome in your store and encourage them to stop by. A cup of coffee, bottle of water…. sends the right message. Most law enforcement agencies have “Zone” type meetings, crime prevention meetings… You should join and go every time. This will keep you up to date on crime in your specific area.

Technology-based solutions: Retailers can explore the use of advanced security technologies, such as electronic article surveillance (EAS) systems such as a Sensormatic system, RFID tagging, video analytics, and inventory management systems. These technologies can help detect theft attempts, track inventory, and improve overall store security. Again, Loss Prevention Systems has all of these technologies and we sell, install and service nationwide.

Safety protocols and emergency planning: Retailers should develop and communicate clear safety protocols to their employees in case of emergencies or violent situations. This may involve creating evacuation plans, implementing panic buttons on your burglar alarm system. These panic buttons should be installed in places that employees can retreat to in the event of an emergency. Having them at the POS is fine but, the back office, stock rooms are better. Train your staff on how to respond appropriately in different scenarios.

It’s important for retailers to conduct a thorough risk assessment based on their specific store locations, customer demographics, and historical incidents to determine the most appropriate security measures to implement. Consulting with a Loss Prevention Expert or industry associations can provide valuable insights tailored to the retail environment.

For more information Contact Us. You can also visit our website.

Filed Under: antishoplifting, clothing alarm, Clothing security tags, Inventory Shrinkage, Loss Prevention Agent, Loss Prevention Consultant, Preventing Theft, Security, Seminar, Sensormatic Systems, Shoplifting Prevention, Training

Shoplifting & Return Fraud

June 7, 2023 by

Shoplifting and return fraud are two types of theft that can significantly impact retailers’ bottom line. Shoplifting is the act of stealing merchandise from a store, while return fraud is when a customer returns an item they did not purchase or returns an item that has been used or damaged. Both of these types of theft can result in lost revenue and can be challenging for retailers to prevent. However, there are several strategies that retailers can use to minimize their losses.

One way retailers can prevent shoplifting is by implementing security measures in their stores. This can include using security cameras, hiring security guards, and installing electronic article surveillance (EAS) systems such as a Sensormatic System that detect when merchandise is leaving the store without being paid for. These measures can act as a deterrent to potential thieves and can also help identify shoplifters when theft does occur.

Another way retailers can prevent shoplifting is by training their employees to be vigilant and to recognize signs of shoplifting. This can include looking for customers who are carrying large bags or who are dressed in bulky clothing that may be used to conceal stolen merchandise. Retailers can also train their employees to approach customers who are acting suspiciously and to offer assistance, which can deter potential shoplifters.

Return fraud can be more difficult to prevent than shoplifting, but there are still several strategies that retailers can use to minimize their losses. One approach is to implement strict return policies that require customers to provide proof of purchase and that limit the time frame in which items can be returned. Retailers can also use technology to track returns and identify patterns of fraud, such as customers who frequently return items without a receipt.

Another way retailers can prevent return fraud is by inspecting returned items to ensure that they are in the same condition as when they were sold. This can include checking for signs of wear and tear or damage, and verifying that all parts and accessories are included. Retailers can also use third-party verification services that specialize in detecting return fraud.

Remember, shoplifting and return fraud can be significant challenges for you as a retailer however, there are several strategies that can be used to prevent them. These include implementing security measures, training employees to recognize signs of theft, and using technology to track returns and detect patterns of fraud. By taking a proactive approach to theft prevention, retailers can minimize their losses and protect their bottom line.

If you would like more information please Contact Us or go to our web site at Loss Prevention Systems

Filed Under: antishoplifting, Background checks, Background Screening, clothing alarm, Clothing security tags, Employee Theft, Internal Theft, Inventory Shrinkage, Preventing Theft, Security, Seminar, Shoplifting Prevention, Training

Use a Background Check Company To Reduce Your Losses

August 5, 2010 by

Many retail loss prevention experts agree, and numerous studies confirm, that the largest percentage of shrink – unexplained inventory losses – and cash shortages are caused by employee theft, which is why so many use a background check company for pre hire screening.

The question retailers having a problem with employee theft might ask themselves is: Did I hire a thief or did my policies and procedures encourage an honest person to steal?

An employer can’t know for certain what is in the mind of his potential employee. But he can check into the employee’s past to determine if there is a propensity for property crimes like theft, or crimes of violence such as assault and/or battery through a search conducted by a background check company.

The past of an applicant can be revealed by a criminal history check in the jurisdiction where the applicant resides by an examination of public records relating to arrests, convictions, and sentences handed down by the courts. Although a past record is not an absolute indicator of future actions, it can be argued that a person with multiple arrests for similar types of crimes might be expected to revert to that behavior at some point.

A person’s history of drug or alcohol abuse might also be revealed.

If your employees have access to your property and cash, or have contact with the public, a background investigation can reduce a business owner’s losses as well as his possible liability for an employee’s actions.

It makes sense to start with an honest employee.

Go to Background Screening to learn more about incorporating a background check company into your pre hire screening.

Filed Under: Background Screening, Criminal Histories, Pre-employment screening, Preventing Theft Tagged With: , ,